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cs966 is clear about what data we collect, why we collect it, and how you can review or correct it at any time through your account. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, certain data is collected so the platform can function correctly — your name, contact details, wallet identifiers (such as your Nagad or Upay mobile number), and records of transactions processed through your account. We collect this data only to operate your account, process withdrawals and deposits routed through local payment channels, and respond to support requests you raise directly with us. We do not sell your personal data to third parties for advertising purposes. Data linked to your Nagad or Upay wallet is stored only as long as it is needed to reconcile transaction records and respond to account disputes. You can ask us at any time what data we hold against your account, request a correction if something is wrong, or ask us to delete data that is no longer required for a legitimate operational reason. Any request of this kind is handled through the contact routes shown in the support section of this policy. Access to the services and the rights described in this policy depend on your local law and the eligible regions in which cs966 operates. We review this policy periodically and will update the published version when our practices change.
Your Nagad mobile number is stored as a transaction identifier. It is used to match deposits and withdrawals to your account record and is not shared for marketing.
Upay payment references are retained for reconciliation and dispute resolution. You can request a summary of these records through the account support route.
Name, contact details and verification documents are held to operate your account. We keep only what is needed and remove data when retention is no longer justified.
We log session activity and device type to secure your account and detect unusual access patterns. This data is not used for profiling or sold to any third party.
Not every data interaction on this platform falls under a single rule. The four areas below explain exactly where this policy applies, what it governs, and where a separate framework takes over. Understanding the boundaries helps you know which route to use when you have a question about your data.
Data collected when you log in — device identifiers, session timestamps and authentication records — falls fully within this policy. You can review session history from your account area and raise a concern through support if something looks wrong.
When a deposit or withdrawal moves through Nagad or Upay, the payment provider processes that transaction under their own privacy terms. We hold only the reference data needed to match the transfer to your account.
Browsing the lobby, opening game categories or filtering by studio generates usage data we use to keep the catalog working correctly. This data is anonymised at the aggregate level and does not identify you personally.
Links or embedded tools from third parties — including game studios such as JDB, Habanero or Microgaming — operate under those providers' own terms once their content loads. We are not responsible for data practices outside our own platform.
Your account is the first place to check. The profile section shows the details we hold on file — your registered contact number, linked wallet identifiers such as your Nagad or Upay number, and your verification status. If any detail is out of date or incorrect, you can submit a correction request directly through the support route and we will update the record once identity is confirmed. Want to know what transaction data we have stored? Ask us via the policy contact route described in the support section; we will respond with a summary of what is held and for how long. If you believe data is being held without a valid operational reason, you can request removal. We will review the request against our retention obligations and confirm the outcome in writing. None of these actions require you to navigate complex menus — the support contact route is the single path for all data-related requests, and eligibility for these rights depends on your local law and the eligible regions where we operate.
Open the account profile section to see your current registered details, linked wallet identifiers and verification status. This is the fastest way to check what is on file.
Submit a correction request via support if your name, contact number or Nagad or Upay wallet reference is wrong. We update verified records promptly after identity confirmation.
Use the policy contact route to ask what personal data we hold, why we hold it, and how long we keep it. We respond with a clear, specific summary — not a template reply.
Where we have no valid operational reason to retain your data, you can ask us to delete it. We will confirm the outcome in writing after reviewing the request against our retention rules.
If you have a specific question about how your data is handled — or want to exercise any of the rights described in this policy — the routes below are the correct paths. Use the channel that suits you; all three feed into the same policy review queue.
Send your data request or policy question to the support email address shown in your account dashboard. Include your registered contact number so we can locate your record without delay.
Open the live chat widget from any page while signed in. Describe your privacy concern and the agent will log it to the policy team. Chat is available during the hours shown on the support page.
The help section inside your signed-in account lists the current support routes and any updates to contact details. Check there first if you are unsure which channel is active.
We approach data handling as an operational obligation, not a box-ticking exercise. Here is how each area works in practice so you know what to expect.
We use cookies to keep your session active and remember your account preferences across visits on mobile and desktop. You can manage cookie settings through your browser; disabling some cookies may affect how the account area loads.
Login activity is monitored for unusual patterns. If access from an unfamiliar device is detected, a verification step is triggered in your account. You can review recent login history from the account security section.
Transaction records — including Nagad and Upay payment references — are kept for as long as required to resolve disputes and meet operational obligations. Once that period passes, records are removed from active systems.
If you want to update the communication preferences or data handling choices linked to your account, submit the request via support. We will confirm changes in writing after verifying your identity through your registered contact details.
These are the questions we receive most often about how we handle account data and what options are available to you. If your question is not here, use the support contact route and we will respond with a specific answer.
We collect your name, contact number, linked wallet details such as your Nagad or Upay number, and identity documents submitted during account verification. We also log session data and device type for account security purposes.
Your Nagad or Upay number is used only to match transactions to your account record. It is not shared with advertisers or third parties. The payment provider processes the transfer under their own terms once the funds leave their system.
Send a request to the support email shown in your account dashboard, or use live chat while signed in. We will respond with a summary of the data held, the reason it is stored, and the retention period that applies to each category.
Yes. Submit a deletion request through support. We review it against our retention obligations — for example, transaction records required for dispute resolution must be kept for a defined period — and confirm the outcome in writing once the review is complete.
Closing your account removes active access but does not immediately erase all records. Transaction and identity data is retained for the period required by our operational obligations, then removed. You can ask us for a specific timeline via the policy contact route.
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